Productivity tools designed for clarity
Cut through complexity with powerful collaboration tools. Streamline approvals, centralise communication, and foster a productive workplace with integrated discussions, IoT, and knowledge management, so your team stays connected and efficient.
Discuss
Approvals
IoT
VoIP
Knowledge
Discuss
The Odoo Discuss app is a centralised communication hub that brings real-time messaging, notifications, and collaboration tools into one unified space. Designed to streamline internal communication, it allows teams to chat one-on-one, participate in group channels, and follow discussions related to specific projects, tasks, or documents across all Odoo apps.
Key Features
Direct messages
Private - direct message chats.
Channel communication
Broad and focused messaging channels (customisable).
Video conferencing
Video chats with two or more people.
WhatsApp integration, with access to messaging the same as direct messaging.
Voice lines
Voice channels to internal users.
Notifications
Notifications inbox/dashboard providing a bird’s eye view of followed actions.
Discuss Use Cases
James, the warehouse operations lead at a logistics company, leverages Odoo Discuss to coordinate daily activities across shifts. When an urgent delivery delay is flagged in the Inventory app, an automatic message is sent to the logistics team’s group chat, prompting an immediate response.
James uses Discuss to check in with drivers, confirm restock arrivals, and share updates from the Purchase and Maintenance apps—ensuring all stakeholders stay informed.
Approvals
The Odoo Approvals app is a streamlined tool for managing and tracking internal approval requests across various business processes. Whether it’s for expenses, time off, purchases, recruitment, or custom workflows, employees can easily submit requests, attach supporting documents, and select the appropriate approvers. Managers receive notifications and can approve, reject, or request more information with just a few clicks.
Key Features
Choose who decides
Select a person who needs to approve each request, even if it's not a manager.
Everything in one place
The management of your requests are made easy; travel, office supplies, payments, all request submissions can be created, validated, or declined in seconds from your approval dashboard.
Create the approval types you need
Easily create the approval types that fit your needs with an intuitive configurator. Ask your employees for the information that you need before approving any request.
Approvals Use Cases
Chan, the HR manager at a mid-sized consultancy, uses the Odoo Approvals app to streamline internal requests across departments. When employees want to take leave beyond their usual entitlement or attend external training, they submit a request through the app, attaching relevant documents like course brochures or travel details.
Emma sets up a multi-level approval flow so that requests are reviewed first by the direct manager, then by HR.
IoT
The Odoo IoT (Internet of Things) app is a powerful module that bridges the gap between physical devices and business processes, allowing seamless integration of smart equipment with Odoo’s digital ecosystem. It enables businesses to connect IoT devices—such as barcode scanners, measurement tools, printers, and industrial sensors—directly to Odoo apps like Manufacturing, Inventory, Quality, and Maintenance. With real-time data input and device-triggered actions, users can automate quality checks, log measurements, trigger maintenance alerts, or print labels instantly from the interface.
Key Features
Easy Setup
Connect the IoT Box and the devices you need to your database in no time, no technical expertise required.
Fully Integrated
With the IoT Box, devices are fully integrated with existing business processes, boosting your productivity.
Standard Connections
Devices can be connected through Wifi, Bluetooth, USB or HDMI.
IoT Use Cases
James, a warehouse operations manager for a large distribution centre, integrates industrial barcode scanners and label printers with the Odoo IoT app to speed up inventory operations.
As goods are received, warehouse staff scan items using connected devices, which immediately update stock levels in the Inventory module.
VoIP
The Odoo VoIP (Voice over Internet Protocol) app is an integrated communication tool that allows users to make and receive calls directly within the Odoo platform. Seamlessly connected with apps like CRM, Helpdesk, Sales, and Contacts, it enables teams to initiate calls from customer records, track call history, take notes, and even log activities automatically.
Key Features
Use any of your devices to make calls anywhere
Choose whatever option is easiest for you - your computer, smartphone, tablet, or VoIP phone. You only need an internet connection.
Fully integrated
All your contacts in Odoo are just one click away. But with the Odoo VoIP widget, you have more options than just calling them. You can send emails, schedule meetings, view their order information or internal team notes, and more!
Perform supportive tasks (even while on a call)
Schedule an activity, like a call or meeting, or send an email.
VoIP Use Cases
Emma, a sales representative at a software company, uses the Odoo VoIP app to manage her outbound calls directly from the CRM interface. As she works through her pipeline, she clicks on a lead’s phone number, triggering a call via her connected headset.
While on the call, she updates the opportunity record, adds notes, and schedules follow-up activities without switching tabs.
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Knowledge
The Odoo Knowledge app is a collaborative knowledge management tool that allows teams to create, organise, and share internal documentation across the organisation. With a clean, user-friendly interface, users can build structured articles using rich text, images, links, and embedded content to document processes, guidelines, FAQs, and more. Fully integrated with apps like Projects, Helpdesk, HR, and CRM, it enables employees to access relevant information contextually—whether it’s a support agent referencing troubleshooting steps or an HR officer sharing onboarding guides.
Key Features
Powerful text editor
Type the `/` shortcut to present your content in its best form, and integrate dynamic data from all your business apps.
Flexible data organization
Sort your content with custom fields, and navigate through it with perzonalised views and filters
Integrate your knowledge base across all your business apps
Insert pre-written content to instantly communicate with your customers, answer helpdesk tickets, describe new project tasks, and much more!
Export as PDF
Download the view and information you need.
Collaboration
Work simultaneously on your content.
Autosave and revision history
Never lose your past and current work.
Knowledge Use Cases
Clementine, a customer support team lead at a Fitness company, uses the Odoo Knowledge app to build a centralised support library for her team. She creates structured articles that cover common troubleshooting steps, onboarding guides for new customers, and scripts for handling specific types of calls.
The Odoo WhatsApp integration app enables businesses to communicate with customers directly through WhatsApp, all from within the Odoo platform.
Key Features
Fully integrated with all apps
Convert conversations into leads, send PDF quotations, send event badges and reminders, send invoices, etc.
Efficient bulk messages
Select leads, contacts or empty carts and send your WhatsApp messages in just a few clicks. Enjoy conversion rates 3x better than emails or SMS.
Templates, templates, templates!
Use the pre-configured templates or make custom templates to send invoices, event tickets, POS receipts and much much more!
Create your own custom templates using buttons and dynamic placeholders to insert unique data!
WhatsApp Use Cases
Emma, a sales consultant at a real estate agency, uses the Odoo WhatsApp integration to communicate quickly and personally with potential buyers. When a new lead is captured in the CRM from the agency’s website, Emma sends a WhatsApp message directly from the lead record to introduce herself and offer a property brochure.
The client responds with questions, and the entire conversation is logged in Odoo, so her team can see the interaction history.
